BT Wi-fi




    Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
    If you have forgotten your username or password, go to
    Key features:
    • Connect automatically to your nearest hotspots
    • Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
    • Use the app to avoid going over your 3G/4G data allowance
    Who can use the BT Wi-fi app?
    • All BT Broadband customers
    • BT Business Broadband customers
    • BT Wi-fi 3 & 12 Month Unlimited subscription customers
    • BT One Phone customers

    NOTE:  During installation & setup the app will request access to various permissions.  Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.

    NOTE: Some Samsung devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Prevent this from happening via:- Settings > Battery > App Power Savings > Detail, scroll down to find ‘BT Wi-fi’ & set to 'Disabled'.

    NOTE: Some subscription products have usage thresholds beyond which overage charges apply. If you wish to avoid any unforeseen charges please refrain from using the app.
    Need help?
    Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

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    Users review

    from 14.891 reviews



    Users comments for BT Wi-fi

    David Hennessey

    by David Hennessey

    Feb 22, 2018  |  "Poor"

    Absolutely Useless

    Nigel Kemlo

    by Nigel Kemlo

    Feb 22, 2018  |  "Poor"

    Cannot connect to hotpots keeps tell me to update log in details

    Bradley Neen

    by Bradley Neen

    Feb 22, 2018  |  "Poor"

    hardly works always nearly never connects. is fussy and keeps trying to take over your own wifi connection and always bugs out not letting you log in.

    Stephen Loughins

    by Stephen Loughins

    Feb 21, 2018  |  "OK"

    Won't update on Android

    A Google user

    by A Google user

    Feb 21, 2018  |  "OK"

    Rarely works. Now won't update. To be such an important selling point for BT, and such rubbish.

    George Armstrong

    by George Armstrong

    Feb 18, 2018  |  "Poor"

    Won't even install ?