BT Wi-fi




    Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
    If you have forgotten your username or password, go to
    Key features:
    • Connect automatically to your nearest hotspots
    • Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
    • Use the app to avoid going over your 3G/4G data allowance
    Who can use the BT Wi-fi app?
    • All BT Broadband customers
    • BT Business Broadband customers
    • BT Wi-fi 3 & 12 Month Unlimited subscription customers
    • BT One Phone customers

    NOTE:  During installation & setup the app will request access to various permissions.  Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.

    NOTE: Some Samsung devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Prevent this from happening via:- Settings > Battery > App Power Savings > Detail, scroll down to find ‘BT Wi-fi’ & set to 'Disabled'.

    NOTE: Some subscription products have usage thresholds beyond which overage charges apply. If you wish to avoid any unforeseen charges please refrain from using the app.
    Need help?
    Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

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    Users review

    from 14.632 reviews



    Users comments

    william rome

    by william rome

    Aug 21, 2017  |  "Poor"

    I am sick of trying to to get results out of your organisation You are a communication company. "Communicate"

    Sam Pillay

    by Sam Pillay

    Aug 17, 2017  |  "Poor"

    Doesn't always connect at home. Forgets password. Annoying, installed.

    Martin Allen

    by Martin Allen

    Aug 17, 2017  |  "Great"

    It dose work but take a a while to get on the Internet from a hot spot but once on olk but at home it goes on BT fon it did just now writing this but apart from those 2 issues it's been fine and I don't want to change mine Internet as it's hassle and the hot spots I lose I am pleased with BT and the APP

    dan king

    by dan king

    Aug 16, 2017  |  "Great"

    Actually not that bad. I'm out and about all day and it's always connecting to hot-spots for me.

    Akram Faisal

    by Akram Faisal

    Aug 10, 2017  |  "Poor"

    Why is there no option to install certificate like iPhone BT WiFi app? Will you give good features to ONLY iPhone users? Then there would not be any issues with Android App Optimisations (you make it sound like it's a bad thing with Android, but actually the app is really bad). Also would resolve issues with not connecting and inconsistencies. You already have a 802.1x infrastructure in place for iPhone people ONLY to use. Just allow Android users too. Why are we being punished for using Android?

    topcat robbo

    by topcat robbo

    Aug 09, 2017  |  "Great"

    it's quite good,but need to have it longer to really check it.