BT Wi-fi




    Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
    If you have forgotten your username or password, go to
    Key features:
    • Connect automatically to your nearest hotspots
    • Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
    • Use the app to avoid going over your 3G/4G data allowance
    Who can use the BT Wi-fi app?
    • All BT Broadband customers
    • BT Business Broadband customers
    • BT Wi-fi 3 & 12 Month Unlimited subscription customers
    • BT One Phone customers

    NOTE:  During installation & setup the app will request access to various permissions.  Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.

    NOTE: Some Samsung devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Prevent this from happening via:- Settings > Battery > App Power Savings > Detail, scroll down to find ‘BT Wi-fi’ & set to 'Disabled'.

    NOTE: Some subscription products have usage thresholds beyond which overage charges apply. If you wish to avoid any unforeseen charges please refrain from using the app.
    Need help?
    Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

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    Users review

    from 14.570 reviews



    Users comments

    Adam K

    by Adam K

    Jul 09, 2017  |  "OK"

    Poor quality WiFi and BT app. Drop down all the time disconnecting network "unlimited" when you are connected ( 90% time loosing 10% time to stay connected to internet) no stability in connection all the time network crashes. Unaccepted practice from BT for £39/month. Thank you

    Jan Bunemann

    by Jan Bunemann

    Jul 09, 2017  |  "OK"

    Never works. Authentication problems. No hotspots near by

    A Google user

    by A Google user

    Jul 09, 2017  |  "Awesome"

    Good if it works


    by srcruls

    Jul 08, 2017  |  "Awesome"

    App works as advertised. No issues

    Allan Mcguire

    by Allan Mcguire

    Jul 06, 2017  |  "OK"

    Can't connect with my samsung at all

    Derek Clarke

    by Derek Clarke

    Jul 06, 2017  |  "OK"

    Doesn't automatically authenticate to hotspots as described, and once you set your phone to automatically connect to the hotspot wifi, it will do so when you are at home instead of connecting to your home wifi, leaving you with no internet as it doesn't automatic authenticate.