by: T-Mobile USA • 2.7K
Where is my phone? T-Mobile customers worried about misplacing their Android device can get peace of mind with Mobile Security. This phone locator App allows you to quickly find a lost or misplaced device, and to secure your personal data should the device not be recoverable.
With Mobile Security it’s easy to find and secure a lost or misplaced phone. You can locate your phone on a map and get turn-by-turn directions or command it to sound an alarm. In the event you can’t find your phone, you can lock it and wipe your personal data from it to protect your privacy. You can do all this via a simple web interface or you can get live support from an agent if you don’t have access to a computer.
How does it work?
Logon to my.t-mobile.com/mobilesecurity from any browser, anywhere to access to the following capabilities:
- “LOCATE” provides a GPS based location to retrieve your device
- “ALARM” sounds an audible alarm if you misplace a device nearby – even if it is set to vibrate or silent mode
- “LOCK” your device to protect its contents from unauthorized users while it is being retrieved
- “WIPE” the contacts, photos and more depending on the model, if the device cannot be recovered
- “MESSAGE FAMILY” sends a text message to notify your friends and family that you’ve lost your phone
The Mobile Security app is available to T-Mobile Premium Handset Protection® (PHP) Bundle and Insurance customers free of charge. Not enrolled in PHP? Mobile Security is available to all T-Mobile customers as a standalone application for $3.99 per month, allowing you the benefits of locating and securing the data on your phone.
Why Mobile Security?
We’ve tightly integrated the Mobile Security App to T-Mobile’s network and Android phones to improve your location experience. This App is exclusively for T-Mobile customers. Also, because this App is included with PHP, you can file an insurance claim if your phone is not recoverable. Either way, you’ll never be without your device for long. Look to Premium Handset Protection® with Mobile Security as your single source for phone protection – only from T-Mobile.
Capable phone required; technical limitations may prevent certain features (e.g., LOCK) from working on certain phones. For a list of eligible devices, visit https://mobilesecurity.t-mobile.com/jebber/public/tmobile/phones_supported.html. Enabling the location history features of Mobile Security can cause your phone’s battery life to diminish more quickly. Device must be powered on, have text messaging capability, and be within the T-Mobile Coverage Area for Mobile Security features to function. Data usage applies for download and use of Mobile Security. As with other software, Mobile Security may be disabled or uninstalled, by: other applications, software, devices or hacking. In this event the protective features of Mobile Security may not function properly. In addition, even though installed Mobile Security may not function properly due to other prior installed software on your device. Mobile Security is a service provided by Asurion Mobile Applications and is not an insurance product.
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