by: ZeroWire Group • 70
The application is part of Muscat Municipality strategies and initiatives to provide citizens and residents convenient way to get access to Muscat Municipality services. The main objectives of the mobile application as follows:
- Provide citizens with convenient way to access Muscat Municipality services.
- Enhance the communication with citizens and engage them into a two-way Communication.
- For Muscat Municipality to get access to information and statistics that will allow for better planning.
The application contains the following sections:
1- Parking: Provide an intuitive graphical interface and ease of use for the current SMS based mobile parking system.
2- "Where I parked": Feature that will help user can retrieve their car location on a map after sending the parking request.
3- Feedback: Enable residents of Muscat to send feedback and notes accompanied with a photo capture, their comments & the location/address of the note/issue.
Users can either choose to automatically send the current address or write the address manually.
The Municipality will have the ability to receive, analyze, attend and answer back these logged complains.
4- Services: The application will allow Muscat residents to enter their Service Request (SR) number in order to retrieve the Service Request status.
5- Profile: User login and contact information.
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