Passenger rights




    If you've ever been stranded at a European airport or had your luggage lost by an airline, you can now use this mobile app to check your rights immediately, on the spot.

    Launched by the European Commission in 2013, the app now covers all modes of transport in the EU – air, rail, bus and boat.

    Passenger Rights gives clear and concise information on travel rights in the European Union. The question/answer format makes it easy for you to identify the problem you're having and get a clear explanation of your rights concerning that problem, and the options available to you.

    The app includes features for visually impaired people (when supported by the device), is available in 25 languages and uses local storage on your device to avoid the need for data connectivity whilst travelling.

    Users review

    from 430 reviews



    Users comments for Passenger rights

    Przemysław Sakrajda

    by Przemysław Sakrajda

    Jun 12, 2016  |  "Awesome"

    It's very easy to use and I'm sure it would be handy when traveling and things go wrong and one starts to panic. The design could be nicer without all these “shiny” icons – it's just one ugly looking app.

    Claudia Rahanmetan

    by Claudia Rahanmetan

    May 30, 2016  |  "Awesome"

    It's ugly but provides lots of information.

    Colin Alexander-Brown

    by Colin Alexander-Brown

    Mar 22, 2016  |  "Awesome"

    Top class! I had a damaged case discovered as I was trying to board my coach from Heathrow back home, after an American Airlines flight in from Miami. AA were insisting the only way it could be resolved was to return to LHR to report to staff in person. This app clarified that under EU regulations I only had to inform the airline within 7 days in writing and they were obliged to deal. When I po

    Nicolai von Neudeck

    by Nicolai von Neudeck

    Nov 01, 2015  |  "Good"

    should be telling you the precise conditions for a certain hight of compensation happening. otherwise good.

    Pietru Pawl

    by Pietru Pawl

    Oct 24, 2015  |  "Awesome"


    Paul Cullen

    by Paul Cullen

    Mar 20, 2015  |  "Poor"

    Missing lots of info that should be included such as compensation details. The app seems to be more interested in providing a link to complain rather than helping people who are trying to deal with a current problem.