ATB virtual assistant
by: ATB Financial • 5
The ATB virtual assistant transforms how you connect with ATB, giving you fast, friendly support wherever and whenever you need it.
The ATB virtual assistant can help you:
- Find an ATB branch or ABM - Simply drop a pin or type your address to find the nearest branches or ABMs. (Type: “Where’s the nearest branch?”)
- Perform simple transactions (pay bills, send money by Interac e-Transfer®, or transfer between your own accounts) - Type what you’d like to do, and the ATB virtual assistant does the rest. (Type: “Send David $20”)
- Connect to ATB Client Care - Get the help and support you need with limit changes, PIN resets, and more, just by chatting.* (Type: “Human”)
- Find answers to FAQs - Get answers to hundreds of common banking questions and, if the ATB virtual assistant doesn’t know the answer, it can connect you to a human who does. (Type: “Where can I find a direct deposit form?”)
- Check your balance - Get quick and easy access to your account balances and recent transactions, including pending Mastercard transactions. (Type: “What’s my balance?”)
- Track your spending - With our money management tool, ATB TrackIt, built right in, it’s never been easier to see where you spend your money. (Type: “How much did I spend on gas in June?”)
- Access your preferences - Reorder or hide your accounts for quicker access to those you use most. (Type: “Preferences”)
- Count on the protection of Enhanced Security - Two-step verification ensures it's really you making a transaction.
Experience a new way of banking. Enjoy the convenience and support of the ATB virtual assistant.
®Interac is a registered trademark of Interac Inc., used under licence.
*Chat support is available 9am - 5pm, Monday to Friday.